TERMS & CONDITIONS

TERMS & CONDITIONS

Bookings

Activities, courses and excursions

  • The total cost (100%) must be paid when making an online booking.
  • Combo discounts for several courses are ONLY applicable for bookings made over the phone. No refund of the difference will be made if the booking is made online before you’ve spoken to a KSF team member on the phone.

Specialized trainings (Paddle Canada, SUP Yoga Teacher Training)

  • NWe require a 50% deposit, the rest of the amount is required 30 days before the beginning of the training.

Day camp

  • We require a 50% deposit, the rest of the amount is required 7 days before the beginning of the camp.

Cancellations & Modifications

At all times for all bookings

  • The cancellation policy applies to changes made regarding the quantity of participants, to late arrivals and non-completed courses.
  • No refund will be issued in case of rain.
  • In case of a cancellation made by KSF (water quality or storms), you may be reimbursed or move your course to another available date of your choice, without fees.

Activities, courses and excursions

  • More than one week (7 days) before the activity:
    • It is possible to reschedule your activity to another available date, free of charge.
    • If you choose to cancel your booking, a fee of 20% of the total cost will be applied.
  • Less than 7 days prior to the activity:
    • No changes possible and no refund will be issued, the total cost will be withdrawn or kept by KSF.

Specialized trainings (Paddle Canada, SUP Yoga Teacher Training)

  • More than 30 days before the training:
    • It is possible to reschedule your course to another available date, free of charge.
    • In case of a cancellation of the booking, a fee of 20% of the total amount of the training will be applied.
  • Less than 30 days before the training:
    • No changes and no refunds possible, the total cost of the training will be withdrawn or kept by KSF.

Course Sessions (SUP Yoga, SUP Fitness, SUP Club and Kayak Club)

  • More than one week (7 days) before the session starts:
    • It is possible to reschedule your session to another available time slot, free of charge.
    • If you choose to cancel the booking, a fee of 20% of the total cost will be applied.
  • Less than one week (7 days) before the session starts:
    • No changes and no refunds possible, the total cost of the training will be withdrawn or kept by KSF.
  • Missing individual classes:
    • You can not retake a class, unless the cancellation is made by KSF.
    • If a class is cancelled by KSF, it will be rescheduled at a later time in the summer, at a pre-established date. If you cannot attend a rescheduled class, a refund will be issued for the amount corresponding to that one individual class within the session (ex: 1/6 of the total cost of the session for a 6 class session).
    • It is possible to have someone (friend, family, etc.) attend your class if you can’t make it, as long as this person meets all the prerequisites of the activity. A written notice must be sent to [email protected] at least 24 hours before the start of the activity.

Day camp

  • You can cancel a registration to KSF’s day camp as long as you meet certain conditions. You will incur a penalty only if your child has already started attending the camp.
  • To cancel your registration, you must submit a written notice to KSF, at [email protected]
  • Before the camp starts:
    • You can cancel your booking before the beginning of the camp. As no service has been provided yet, the cancellation will not trigger any fees or penalties. You will receive a complete refund.
  • During the camp:
    • You can cancel your booking during the camp. In this case, you will have to pay for the services already received and a cancellation fee equal to the lowest of these two amounts: 50$ or 10% of the cost of the services not yet provided.
    • Exemple: your contract is for a 5 day camp at a cost of 59.80 $+tx per day. You cancel after two days. You will have to pay 2 x 59.80$+tx plus a penalty of 17,94$+tx, which is 10% of the cost of the 3 remaining days, for a total of 137.54$+tx.

Rentals

At all times for all our rentals

  • We require a governmental identification card with a photo as a deposit.
  • A monetary deposit may be required at KSF’s discretion.
  • “Day” rates are for a maximum of 24 hours.
  • Rented gear may be brought out of KSF’s location, at KSF’s discretion, certain conditions apply.

10 rentals cards

  • The name of the person purchasing the card will be written on the card. Only this person can use the rentals on the card. Cards are non-transferable.
  • The SUP 10 rentals card (SUP10) is valid for 10 x 1 hour paddleboard rentals (including the board, the paddle, the vest and the leash) at our LaSalle, Parc Jean-Drapeau and Cap St-Jacques locations, AND touring kayak rentals (included a solo kayak, a paddle and a vest) at our Cap St-Jacques location. Two rentals can be used during each visit, which means you can invite a guest.
  • The surf 10 rentlas card (SURF 10) is valid for 10 x 3 hours surf rentals (included the surf board, the leash, the vest and the helmet) at our LaSalle location. The rentals can only be used by the card owner. On rental per visit (no guests).
  • The kayak 10 rentlas card (KAYAK 10) is valid for 10 x 3 hours whitewater kayak rentals (included the kayak, the paddle, the skirt, the vest and the helmet) at our LaSalle location. The rentals can only be used by the card owner. On rental per visit (no guests).

SUP (paddleboard) rentals

  • All our SUP rentals include the board, the paddle, the leash and the flotation vest.
  • Wearing a flotation vest is mandatory while using KSF’s rental SUPs.
  • We reserve the right to refuse a rental for anyone who has never paddled on a SUP, who has never taken a SUP course or who is not accompanied by someone who has adequate paddleboarding experience at KSF’s locations.

Surf rentals

  • All our surf rentals include the board, the leash, the helmet and the flotation vest.
  • Wearing a flotation vest and a helmet is mandatory when using KSF’s rental surf boards.
  • We reserve the right to refuse a rental for anyone who has no river surfing experience, who has never taken a river surfing class or who is not accompanied by someone with extensive river surfing experience on Montreal’s waves..

Whitewater kayak rentals

  • All whitewater kayak rentals include the kayak, the skirt and the paddle. “Equiped” rentals also include the vest and the helmet.
  • Wearing a flotation vest and a helmet is mandatory when using KSF’s rental whitewater kayaks.
  • We reserve the right to refuse a rental for anyone who has no whitewater kayaking experience, who has never taken a whitewater kayaking class or who is not accompanied by someone who has extensive experience in whitewater kayaking on Montreal’s waves.

Touring kayak rentals

  • All touring kayak rentals include the kayak, the paddle and the vest.
  • Wearing a flotation vest is mandatory when using KSF’s rental touring kayaks.
  • We reserve the right to refuse a rental for anyone who has no recreational kayaking experience, who has never taken a recreational kayaking class or who is not accompanied by someone who has experience in recreational kayaking.